Client Service Director
Kyiv, УкраинаClient Service Director
- We are dentsu Ukraine - communication group No. 1 in Ukraine and part of the international communication holding dentsu International, which is among the top 3 in the world. For 14 years, we have been building brands and developing them in our country and beyond, maintaining leadership in the advertising market in all media disciplines.
- We are currently actively looking for a Client Service Director in one of our agencies - iProspect Ukraine. Maybe this is you?
- iProspect is a full digital agency whose mission is to help clients transform their marketing by evaluating the effectiveness of each communication. And we do it with a lot of tools, but the main areas are PPC, SEO, media and analytics.
- To get to know us better, check out our website and social networks:
- Our site - https://iprospect.com.ua/
- Instagram - https://instagram.com/iprospect_ukraine
- Facebook - https://www.facebook.com/iProspectUkraine
Main tasks:
- Mentoring and mentoring for Account Group Head and Account Management: supporting the professional development of team members. Providing recommendations and advice to improve work efficiency;
- Development of a representative function in the team in relations with clients and partners;
- Creating and maintaining long-term partnerships with key customers;
- Ensuring a high level of customer satisfaction through constant feedback and adaptation of solutions to their needs;
- Harmonization of solutions at the intersection of digital and performance;
- Key customer management: managing a portfolio of key customers. Coordination of interaction with clients at all stages of projects;
- Participation in tenders at a high level, presenting the capabilities of the team and the agency.
It is important for us:
- Experience managing a team of account managers in a digital/performance agency;
- Successful experience of negotiations and building long-term relations with C-level;
- Recruitment and development of account teams from scratch;
- Experience in media and marketing performance for e-com;
- Experience working with digital products: PPC (Google, Facebook), SEO, media on the Internet;
- Knowledge of Google Ads, Facebook Ads, Google Analytics, MS Office tools;
- Proficiency in English at the Upper Intermediate - Intermediate level;
- Attention to detail, communication skills, analytical skills.
We offer:
- Official employment with 24 calendar days of paid vacation, sick leave and additional days off on public holidays;
- Ability to work remotely. But if you like an office atmosphere, welcome to our comfortable space in the very center of Kyiv (58/10 Sim'i Prakhovykh St.), where everything works smoothly even when the lights are turned off;
- Working hours: from Monday to Friday, from 10:00 to 19:00;
- Compensation for medical insurance, sports subscriptions and sessions with a psychologist (the amount of compensation depends on the length of service in the company);
- Hundreds of courses on the educational platform, trainings with experts from other dentsu offices, conversation club and electronic library for your professional and personal development;
- Discounts from our partners, charity events and participation in dentsu themed communities. We are not only about work, but also about quality leisure time;
- A team of open experts who are ready to share their experience and inspire;
- And also, we do not use time tracking programs, because the results of your work are more important to us than your constant presence at the workplace.
and additional perks:
- Pets friendly office;
- Table tennis, board games, creative workshops, excursions.